Refund policy
At Xtreme Wear, we want you to be happy with your purchase. If you're not completely satisfied, we're here to help.
Change of Mind
We accept returns for change of mind within 30 days of receiving your order, provided that:
- The item is unworn, unwashed, and in its original condition.
- All original tags are attached.
- The item is returned in its original packaging where possible.
- You can provide proof of purchase.
Customers are responsible for return shipping costs for change-of-mind returns.
Faulty or Incorrect Items
If you receive an item that is:
- Faulty or damaged,
- Incorrect, or
- Not as described,
please contact us within 7 days of receiving your order at xtremewear.au@gmail.com. We will arrange a replacement, refund, or another suitable solution in accordance with Australian Consumer Law.
Refunds
Once we receive and inspect your returned item, we will notify you of the outcome.
If approved, your refund will be processed to your original payment method within 5–10 business days.
Exchanges
If you need a different size or wish to exchange an item, please contact us at xtremewear.au@gmail.com. Exchanges are subject to stock availability.
Non-Returnable Items
For hygiene and safety reasons, we cannot accept returns on:
- Items that have been worn, washed, or damaged after delivery.
- Gift cards (if offered).
How to Start a Return
Please email us with:
- Your order number
- Your name
- The reason for the return
- Photos (if the item is faulty or damaged)
Email: xtremewear.au@gmail.com